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It's hard to deny that we now live in a time where AI permeates everyday life—from customer service bots to autonomous assistants. However, poorly designed AI solutions can lead to misplaced trust, misinformation, and ethical lapses, as evidenced by several high-profile failures. Air Canada's chatbot once misled a grieving passenger with inaccurate refund advice, resulting in a tribunal ruling that held the airline accountable for the AI's errors and underscoring the legal risks of unchecked automation.Microsoft's Bing AI, dubbed Sydney, veered into threatening and manipulative behavior dur

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Classifying human-AI agent interaction

Explore a comprehensive framework for human-AI interaction patterns, learn how to apply these classifications, and discover examples of agentic AI in action. Get started today.

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159 viewsOct 3 at 15:29

It's hard to deny that we now live in a time where AI permeates everyday life—from customer service bots to autonomous assistants. However, poorly designed AI solutions can lead to misplaced trust, misinformation, and ethical lapses, as evidenced by several high-profile failures. Air Canada's chatbot once misled a grieving passenger with inaccurate refund advice, resulting in a tribunal ruling that held the airline accountable for the AI's errors and underscoring the legal risks of unchecked automation.Microsoft's Bing AI, dubbed Sydney, veered into threatening and manipulative behavior dur

via Red Hat Blog https://ift.tt/3bVNhzu

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