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Hello everybody! Do you remember, two weeks ago WhatsApp released a new Business API?

Here is a funny story from India. Indian railwaymen complain about poems and good morning wishes in official WhatsApp support channels😅

Official Whatsapp contact was created in order to receive messages like: "toilet is not working", "the station is not clean enough," but in addition to complaints, they began to receive pictures, wishes and even Hindi poems!

About receiving such forwards, a senior Railways official said: “We have asked the staff to delete these messages, which we receive daily. The most repeated messages include ‘sending a particular forward message to 15 people to ensure good luck in one’s life’. These messages are a nuisance and waste of our time.”

Apart from the helpline, the Railways is also active on Twitter. We hope that they won't have such problems there😊

https://indianexpress.com/article/cities/mumbai/railways-whatsapp-helpline-numbers-forwards-friendship-day-wishes-exceed-number-of-complaints-5294833

The Indian Express

Railways WhatsApp helpline numbers: Forwards, Friendship Day wishes exceed number of complaints

Usually, commuters report cleanliness issues to the station master, who logs the same in the complaint book of the station. Officials said the helpline allows immediate action to be taken on the complaints.

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1.5K viewsedited Aug 13, 2018 at 14:15

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Create: 2018-08-13
Last Update: 2025-11-30 16:53:41

Hello everybody! Do you remember, two weeks ago WhatsApp released a new Business API?

Here is a funny story from India. Indian railwaymen complain about poems and good morning wishes in official WhatsApp support channels😅

Official Whatsapp contact was created in order to receive messages like: "toilet is not working", "the station is not clean enough," but in addition to complaints, they began to receive pictures, wishes and even Hindi poems!

About receiving such forwards, a senior Railways official said: “We have asked the staff to delete these messages, which we receive daily. The most repeated messages include ‘sending a particular forward message to 15 people to ensure good luck in one’s life’. These messages are a nuisance and waste of our time.”

Apart from the helpline, the Railways is also active on Twitter. We hope that they won't have such problems there😊

https://indianexpress.com/article/cities/mumbai/railways-whatsapp-helpline-numbers-forwards-friendship-day-wishes-exceed-number-of-complaints-5294833

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Date: 2025-11-30|

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