BotCube

If you’re asking a user to engage in a conversation instead of tapping a button or two, are you really making things any easier?

“Conversational UIs might mirror the way we naturally like to communicate, but they actually required more mental load than traditional GUIs.”

Really good stuff from Intercom.

When they were building their live chat for sales, rather than relying on text alone they incorporated conversational UI along with one of the least fashionable interfaces – a form.

Here’s a summary of insights they learned building this hybrid interface 📖

Fantastic read.

https://blog.intercom.com/why-forms-arent-dead-yet/

The Intercom Blog

The cult of conversational design: why forms aren't dead yet

The UI of conversational design mirrors the way we naturally communicate. But here's why it actually requires more mental load than traditional user interfaces do.

www.tgoop.com/botcube/304

1.4K viewsOct 16, 2017 at 04:15

If you’re asking a user to engage in a conversation instead of tapping a button or two, are you really making things any easier?

“Conversational UIs might mirror the way we naturally like to communicate, but they actually required more mental load than traditional GUIs.”

Really good stuff from Intercom.

When they were building their live chat for sales, rather than relying on text alone they incorporated conversational UI along with one of the least fashionable interfaces – a form.

Here’s a summary of insights they learned building this hybrid interface 📖

Fantastic read.

https://blog.intercom.com/why-forms-arent-dead-yet/

BY BotCube